1. 7-Day Full Money-Back Guarantee
We stand behind the commercial visual quality of our AI studio models. If you purchase an initial monthly subscription (Starter $29/mo or Pro $59/mo) and find that the output fails to meet your dealership's inventory syndication standards, you may request a 100% full refund within seven (7) calendar days of your initial purchase date.
Refunds processed under the 7-day guarantee are returned directly to your original payment method via Stripe (typically appearing on your credit card statement within 3–5 business days).
2. AI Failed Render Auto-Rebate Guarantee
Automotive photography occasionally encounters difficult conditions: heavy windshield glare, extreme fish-eye distortion, or vehicles partially occluded by lot snow.
- Free Regeneration: The first regeneration of any photo angle is always free of credit charge;
- Auto-Rebate: If an automated render fails to produce a viable showroom image or errors out during processing, our system automatically restores that credit to your pool;
- Zero Penalties: You never rebuy an entire vehicle pack because of a single tricky wheel or interior shot.
3. 1-Click Self-Serve Subscription Cancellation
We hate forced sales calls and retention hoops as much as you do. Unlike legacy competitors (Spyne, CarCutter) that require 30-day written cancellation notices or annual lock-ins:
- You may cancel your monthly subscription at any time with a single click in your Account Settings;
- Upon cancellation, your subscription will not renew for the subsequent billing cycle;
- You maintain uninterrupted access to your remaining credit balance and high-res downloads until the end of your current paid billing period.
4. Booster Packs & Pay-As-You-Go Credits
Single-car passes ($1.29) and 5-Car Booster Packs ($4.99) represent immediate, consumable compute allocations.
Because Booster Pack credits never expire and remain in your reserve wallet indefinitely, one-time booster pack purchases are non-refundable once any portion of the credits have been applied toward live vehicle renders. Unused booster packs may be refunded within 14 days of purchase upon written request.
5. Free 1-Car Trial Policy
Every new dealership is entitled to a free, full-vehicle trial of up to 10 HD photos. Because the free trial requires zero credit card entry and incurs zero charge, no refund claims apply to trial allocations.
6. Friendly Resolution & Chargeback Protection Notice
If you experience any billing discrepancy, duplicate charge, or technical issue with an export archive, please contact our billing team at [email protected] before filing a credit card dispute or chargeback with your bank.
Our support team answers all billing requests within 12 hours. Filing unwarranted chargebacks for services delivered may result in immediate suspension of dealership syndication access and forfeiture of remaining credit pools.
7. How to Request a Refund
To request a refund under the 7-day guarantee:
- Email our billing department at [email protected];
- Include your registered dealership email and approximate date of charge;
- State briefly why the service did not meet your expectations (your feedback directly guides model updates);
- Our team will confirm and process the refund in Stripe within 24 hours.